Shipping & Refund Policy

**Updated: 9-23-22**

Please review entire policy. Important (recent) updates are detailed first.

We are now able to ship again to Metropolitan areas within Illinois, Minnesota & Wisconsin!

*NOTE* Products currently ship from our facility one day a week which has been varying due to inconsistencies created by Better Trucks. It is also important to note Better Trucks is only delivering vapor packages on Fridays and Saturdays. We have been advising customers to contact Better Trucks immediately upon receiving a tracking number to schedule a signature delivery.

https://www.bettertrucks.com/contact-us

Please go to a product page and enter your zip code to determine if you reside in an area we can currently ship products to.

Follow the link below to see our page including information on the recent amendments to the PACT Act.

https://www.simplyvapour.com/pages/vape-shipping-and-the-pact-act

General

Simply Vapour is fulfilling orders daily. Currently, orders are departing our facility on Wed, and Fri.

Simply Vapour uses Better Trucks Delivery to ship orders. Please allow up to 30 business days to deliver. Simply Vapour does not guarantee these time frames, these are Better Trucks's standards.

Simply Vapour does not ship packages during any of the major U.S. holidays. All orders placed on holidays will be processed on the next available business day.

We will do our best to maintain these guidelines, however there are inevitably times that unforeseen circumstances may prevent us from shipping your package on the specific day it might be anticipated.

Restricted Shipping Zones

As of noon CST on March 26th 2021 Simply Vapour will only be shipping to states we are registered with to pay taxes and have a shipping solution for. At this time we are only allowed to generate sales in metropolitan areas located in Minnesota & Wisconsin.

Please stay subscribed to our Newsletter and/or feel free to check back often to see which states we have registered in and have the ability to ship to.

Adult Signature Confirmation

Adult Signature Restricted Delivery ensures delivery of a package addressed to an adult 21 years of age or older. This service requires the signature of the addressee only, who must be 21 years of age or older.
Note: Prior to delivery, the recipient is required to show a government issued photo identification for proof of age and, in some cases, identity.

At all times simplyvapour.com reserves the right to refuse sale/shipment to any customer.

If you reside internationally and would like to learn where you can purchase our products please contact info@simplyvapour.com

Delayed Packages:

If a package is late, please wait 3 business days from the time it was scheduled to arrive before contacting Simply Vapour. In most cases packages have been arriving within this time frame. In the unfortunate case a package does not arrive within 3 business days of the scheduled delivery and the tracking status is "confirmed" or "in-transit" please contact us so we can begin monitoring the situation. If 15 days from the scheduled date of delivery go by and the package has still not arrived, and the tracking status is still "confirmed" or "in-transit" at that time we will issue a refund.

Refund:

For lost orders please allow 15 days from the scheduled date of delivery go by. If the package has still not arrived, and the tracking status is still "confirmed" or "in-transit" at that time we will issue a full refund.

Lost or Stolen From Doorstep:

If the tracking status for your package is updated to "delivered" and you still have not received your package it will be considered lost or stolen from doorstep and at that point you will be advised to file a claim for your lost or stolen package via USPS.

https://www.usps.com/help/claims.htm

Return to Sender:

Simply Vapour will re-ship Return to Sender (RTS) packages if they arrive back at our facility due to a mistake on our behalf. If an address is entered incorrectly on a customers behalf or if a package is RTS due to misdelivery the order will be canceled and refunded.

Refund Policy

Thank you for shopping at Simply Vapour! If you are not entirely satisfied with your purchase, we’re here to help!

Our products can be returned within 3 days of receiving the product.

How to Return:

A new product may be exchanged for another product or returned for a refund. In some cases a 15-35% restocking fee may be applied.

To be eligible for a return, please make sure that:

The product was received in the last 3 days
The product is unopened & in its original packaging

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By email: info@simplyvapour.com

Send the product with its original packing to:

Simply Vapour

1703 Cope Ave E. Ste C

Maplewood, MN 55109

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable unless the incorrect product was delivered or if a damaged product was delivered.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Vape Deals

Vape deals sales are final unless the item arrives DOA.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: